Central & East Northamptonshire
We have a team of over 100 staff and volunteers, trusted and knowledgeable and ready to help, no matter who you are or what your problem may be. You can reach us over the phone and increasingly via webchat on the internet. We have been here for more than 75 years, but we are a modern service evolving to meet society’s changing needs.
We help people solve their problems and find a way forward. We solve 2 in 3 of the problems people present to us, be they issues at work, with the welfare system, paying back debts or with housing problems. We also solve 1 in 2 consumer issues, where goods are faulty or people need help exercising their rights and getting redress.
Through the advice we give, we turn lives around. Prior to advice people often feel stressed, anxious or depressed. Their relationships can be strained both at home and in the workplace, sometimes leading to the prospect of losing their job, their home or ending their relationship. Not only do we help solve problems, our research shows that our advice improves lives, with 4 in every 5 clients reporting that our help led to additional benefits; worries are diminished, confidence returns and a way forward can be found at home, at work, in the community.
We provide education and skills to our clients to help them avoid similar problems in the future, to equip them with financial skills to help manage their budgets and avoid debt, and to ensure that they know about and switch to the best deals that meet their needs and save them money.
Where we can’t solve problems we use our insight and evidence from the front line to research the systemic problems and barriers that hold people back. We influence politicians, policy makers, regulators and companies to change rules and regulations for the benefit of everyone. From the cap on the cost of payday loans to regulations preventing retaliatory evictions, our reach is wider than the clients we see.