Central and East Northamptonshire Citizens Advice Vacancies
Legal Aid Agency, Housing Law Solicitor
An exciting opportunity for an experienced housing solicitor to join Central and East Northamptonshire Citizens Advice (CENCA), delivering housing and debt advice, advocacy and court representation.
Housing Law Solicitor
Salary: £35,000 - £40,000 pa
Hours per week: 37 hours per week (part time hours will be considered)
Fixed term contract to August 2022 (with possibility of extension)
Responsible to Head of Service
Location: Northampton (remote working is possible, but you must be able to provide court representation in Northamptonshire)
Closing date: 5th October 2021
About the role
As Housing Law Solicitor, you will be responsible for interviewing clients using sensitive listening in order to get to the root of the issues. This is a key role, in which you will be expected to empower clients and provide high quality advice, whilst maintaining the structure of meetings and delivering great customer service.
We reserve the right to end the recruitment process early if suitably qualified candidates apply before the closing date.
Universal Credit: Help to Claim adviser (Telephone and Web chat only)
Circa £21,500 pa pro rata (negotiable)
Full-time, 30 hours per week (Monday to Friday - days negotiable)
Fixed term contract to 31st March 2022
Responsible to Help to Claim Supervisor/Head of Advice Services
Location: Home Based and/or Office based - Northampton (negotiable)
About the role
Central and East Northamptonshire Citizens Advice has been delivering a new service called “Universal Support: Help to Claim” since 2019, this service offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.
We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings via the telephone and web chat.
Experience of advice giving is desirable.
Key Performance targets are part of the role.
Closing Date 02nd August 2021
We particularly welcome applications from disabled and Black, Asian and Minority
Ethnic (BAME) candidates.
We make a positive commitment to employing disabled people and guarantee to
interview all disabled candidates who meet the essential criteria for the role as set
out in role profiles.
Help To Claim Advice Session Supervisor (with phone calls/webchat element)
Circa £23,500 pa (negotiable)
Full-time, 37 hours per week (Monday to Friday)
Fixed term contract to March 2022
Responsible to Head of Advice Service
Location: Northampton and Home Based (when necessary)
About the role
Citizens Advice Central and East Northamptonshire delivers help to claim (universal credit) advice services to residents across Northamptonshire, England and Wales. We have offices for face to face advice in Wellingborough and Northampton.
As a help to claim advice session supervisor you will be supervising the help to claim advice process and advisers, managing your own phone calls and web chats with clients and mixing with a team of volunteers to deliver quality services and advice to clients of Central and East Northamptonshire and residents from England and Wales who contact us by phone and webchat.
You will have support from the Head of Advice Services as well as being a part of a large team, including fellow advice session supervisors, working towards providing the best quality service and outcomes to our clients.
We are looking for help to claim advice session supervisor with good IT skills, help to claim experience to give guidance, help and support including coaching to staff and volunteers with the ability to make quick decisions and ensure that correct advice is being given at all times.
You will be working and have a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to quality assure (QAA) other people's work, to DIP CHECK a help to claim file and provide feedback in a constructive manner and challenge any behaviours that are contrary to our equality policies and principles.
The role will include partnership working and building relationships with third parties to get the best outcomes for our clients.
Closing date: 2nd August 2021
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates.
We make a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the essential criteria for the role as set out in role profiles.