Central and East Northamptonshire Citizens Advice Vacancies

Legal Aid Agency, Housing Law Solicitor

An exciting opportunity for an experienced housing solicitor to join Central and East Northamptonshire Citizens Advice (CENCA), delivering housing and debt advice, advocacy and court representation.

Housing Law Solicitor
Circa £35,000 pa
Full-time, 37 hours per week (Monday to Friday)
Fixed term contract to August 2022 (with possibility of extension)
Responsible to Head of Service
Location: Northampton (remote working is possible, but you must be able to provide court representation in Northamptonshire)

About the role
As Housing Law Solicitor, you will be responsible for interviewing clients using sensitive listening in order to get to the root of the issues. This is a key role, in which you will be expected to empower clients and provide high quality advice, whilst maintaining the structure of meetings and delivering great customer service.

We reserve the right to end the recruitment process early if suitably qualified candidates apply before the closing date.

Help To Claim Advice Session Supervisor (with phone calls/webchat element)

Circa £23,500 pa (negotiable)

Full-time, 37 hours per week (Monday to Friday)                                          

Fixed term contract to March 2022

Responsible to Head of Advice Service

Location: Northampton and Home Based (when necessary)

Citizens Advice Central and East Northamptonshire delivers help to claim (universal credit) advice services to residents across Northamptonshire, England and Wales. We have offices for face to face advice in Wellingborough and Northampton.


As a help to claim advice session supervisor you will be supervising the help to claim advice process and advisers, managing your own phone calls and web chats with clients and mixing with a team of volunteers to deliver quality services and advice to clients of Central and East Northamptonshire and residents from England and Wales who contact us by phone and webchat. 


You will have support from the Head of Advice Services as well as being a part of a large team, including fellow advice session supervisors, working towards providing the best quality service and outcomes to our clients.

We are looking for a help to claim advice session supervisor with good IT skills, help to claim experience to give guidance, help and support including coaching to staff and volunteers with the ability to make quick decisions and ensure that correct advice is being given at all times.  

You will be working and have a commitment to the aims and principles of the Citizens Advice Service.


You’ll have the ability to quality assure (QAA) other people's work, to DIP CHECK a help to claim file and provide feedback in a constructive manner and challenge any behaviours that are contrary to our equality policies and principles. 


The role will include partnership working and building relationships with third parties to get the best outcomes for our clients.

Closing date: 30th April 2021

Executive Assistant/PA
Salary: c£19,000 Negotiable 
Hours: 24 hours per week (Monday - Friday)
Contract: Fixed Term (until 31st March 2022)
Responsible to Chief Officer
Location: Northampton with some home working by negotiation


We are seeking a highly organised Executive Assistant to provide administrative support to the Chief Officer and Board of Trustees of Central and East Northamptonshire Citizens Advice.  For this role, you must be highly organised and have a good attention to detail and be able to work flexibly to meet deadlines.


About the role

To provide dedicated and confidential support to the Chief Officer, Trustee Board and Sub-Committees. This will include assisting the Chief Officer with all activities including diary and email management, planning and organisation, building strong relationships with internal and external stakeholders, communicating with all stakeholders on behalf of the Chief Officer.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates.


We make a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the essential criteria for the role as set out in role profiles.