About Central and East Northamptonshire Citizens Advice (CENCA)
We provide the advice people need for the problems they face. We offer information and advice on a wide range of issues to those living or working in Northampton and Wellingborough and some of our specialist services cover the whole of West Northamptonshire and North Northamptonshire and beyond.
Our service is free, confidential, independent and impartial. We will not judge you, persuade you or tell you what you should do. We will listen, explain all the options available to you and advise you on the course of action you decide to take. It is about helping you to understand both your rights and responsibilities so you can make informed choices about the problems you face.
Please CLICK HERE to see a 7 minute video from our Chief Officer Mary Clarke about the services provided by CENCA.
By campaigning, we help many more people than we can directly support. We use the evidence from our clients to challenge policy makers to improve their policies and practices. You can find information about this on the Research and Campaigns pages on this website.
We temporarily suspended face to face services because of the pandemic and are working to reintroduce these in the coming weeks and months, but we can still be contacted by Freephone and via the Referral Form on this website.
We will explain what information we record about your issues and will not share any of your personal details without your permission.
We value diversity, promote equality and challenge discrimination. On average, over 40% of the clients CENCA supports are people with disabilities and long term health conditions, and 18% of our clients are from Black, Asian and Minority Ethnic backgrounds.
Last year, our brilliant and dedicated CENCA advisers supported over 8,000 clients, earning them almost £6 million in benefits - that is not only a boost to local people and their families, it is a boost to our local economy.
If you need our advice please click on the buttons at the top of this page, or telephone us for free on 0800 144 8848. Our advisers have access to language translation, so speakers of other languages can also access our services.