Get Help with Pension Wise from MoneyHelper.

Pension Wise is a free and impartial service from MoneyHelper to help you understand what your pension options are.

People approaching retirement with a defined contribution pension pot will be able to get help from Pension Wise and Central and East Northamptonshire CAB is one of 50 delivery centres that offer Pension Wise appointments.
You can book an appointment – a 60-minute conversation between you and a Pension Wise guidance specialist.
You’ll get guidance on:

  • your pension options

  • tax

  • which options might be suitable for you

  • what you can do next

Appointments are over the phone. At the end you get a summary of the pension options and possible next steps. To book an appointment you should be 50 years old or over and have a defined contribution pension.

Pension Wise guidance specialists are impartial – they don’t recommend any products or companies and won’t tell you how to invest your money.

For more information visit the MoneyHelper website or phone 0800 138 3944(or +44 20 3733 3495 if you’re outside the UK) to book an appointment.


For more information call 0800 138 3944.


Macmillan funded services for people affected by cancer

We are proud to be providing services in partnership with Macmillan Cancer Support to deliver a countywide specialist advice service for people affected by cancer.

​If you are affected by cancer as a patient, family member or carer, medical treatment is probably your number one priority. But you may also have other practical concerns about money, employment, housing or something else large or small.
Our financial wellbeing service, funded by  Macmillan Cancer Support  offers an advice service specially designed to meet the advice needs of those affected by cancer.

Whether its claiming benefits, or rearranging your finances to deal with a loss of income, our practical, expert help is available to you.

Appointments are available in a range of settings - including hospitals and other outreach locations.
In the first instance - call our Macmillan specific telephone service on 01604 235086 or ask your health professional to make a referral


Call our local Macmillan service line on 01604 235086 


We have a Legal Aid contract in Housing, for clients requiring specialist help who are financially eligible for legal aid, and where the matter is within scope of legal aid, as defined by the Legal Aid Agency.  We often offer this service as an outcome from our general advice services although you can also contact us direct. We also receive professional referrals. 

Legal aid services are available if all of the following apply:

  • you have a low income or receive certain benefits

  • you don't have much money in savings, investments or property (in November 2016, the savings limit was £8,000)

  • your housing issue is covered by legal aid

  • you have a good chance of winning the case

Legal aid is only available for specific types of case, for example if:

  • you want to challenge the council's decision if you are homeless and the council has refused to help you

  • you want to take court action because you're being evicted

  • your landlord is refusing to deal with serious disrepair that puts your health or safety at risk

  • the council or your landlord has taken action against you for antisocial behaviour

  • a private landlord is  harassing you or threatening to evict you illegally

Specialist Legal Aid Services 01604 235080

Appointments available in:

  • Northampton

  • Wellingborough

  • East Northamptonshire



​On 1 October 2018 the Department for Work and Pensions (DWP) announced it will fund Citizens Advice, to provide a new Universal Credit Help to Claim service from April 2019. We are creating a brand new partnership between DWP, Citizens Advice and Central and East Northamptonshire Citizens Advice to deliver Help to Claim. The Help to Claim service offers tailored, practical support to help people make a Universal Credit claim and receive their first full correct payment on time. It is now available online, over the phone and face to face.

To access telephone support and advice for Universal Credit please call:
​0800 144 8444
The face to face service can be accessed via Northampton and Wellingborough services.


To access the Help-to-Claim web chat advice service click on the button below.