Meet the team
Our Trustees are responsible for the strategic direction of CENCA and for the delivery of its organisational purpose for the benefit of the public. Several of our members joined CENCA last year (2019), following a period of significant organisational restructuring. Like all of our volunteers, trustees are recruited through a formal process, including completion of an application form, reference checks, interview and induction.
CENCA currently has 8 board members, with skill sets in key specialist areas including the Employment Tribunals service; the Magistrates Service; equalities; youth and community work; local government; finance; contract compliance; human resources; and accountancy.
We will be seeking additional Trustees from April 2020
Staff Leadership Team
Recruitment of the Senior Management Team was completed in January 2021 and is made up of four staff members: Mary Clarke - Chief Officer; Dean Crofts - Head of Advice Services; Jo Tessendorf - Head of Projects; and Danny Atwere - Head of Business Support.
They lead a team of over 30 staff and 45 volunteers, delivering generalist core advice services (advising and signposting clients on issues such as benefits, debt, employment, family, housing, immigration, and consumer matters); and 8 specialist projects including Macmillan Cancer Support Advice; Help to Claim - for people applying for Universal Credit; Pension Wise Guidance for the over 50s; several Energy Advice Projects; and Housing and Legal Aid advice projects.
We recently recruited Simon Favell as our Housing Advocate and Syrah Nazir, as our Outreach Worker to support the most vulnerable communities to access advice during the pandemic.
We are also a referral agency for the Help to Claim Covid Winter Relief Grant Scheme and also for the British Red Cross Hardship Fund, which means we can also help people who have no recourse to public funds to access emergency funds and vouchers.
CENCA has offices in Wellingborough and Northampton but the specialist projects cover the entire county (and further afield), with over 17 outreach sites, including hospital trusts, council offices, community venues and job centres.
Outreach and face to face services are currently suspended during the Pandemic but all services are still open and can still be accessed using the referral forms on this website or by calling our freephone numbers. Our Languageline service provides translators, so anyone who speaks English as a second language may still access support from our advisers.
Our volunteers and staff offer peace of mind and a hand to help guide people to make good choices. We have earned our clients over £4million in benefits since the first lockdown in March 2020 and are on course to help clients gain over £6million by 31st March 2021, so please get in touch if you (or your clients) need help
To contact Trustees or Leadership Team staff, please email